Kevin Smilie is a TPI Partner and advises clients on all aspects of their IT service alternatives. He brings over 22 years of IT service strategy and service management expertise to TPI’s clients. He leads TPI’s Cloud Computing team globally and TPI’s IT Infrastructure Strategy and Assessment practice in the Americas. He has a unique perspective on IT services having participated as an advisor, as a client, and as a service provider. Clients benefit from Kevin’s proven experience in strategy assessment and development, sourcing transactions, service transition and service management for large, multi-national corporations.
There are two secrets you should know about cloud computing: first, it only
works if you manage it right. Second, most organizations aren't set up to
manage it right.
Companies are learning the value of the cloud through pilot projects for
email, development and test platforms, and variable server usage, which offer
insight into the technology and its commercial benefits. But these pilots
also show that organizations must fundamentally change to take advantage of
the cloud.
The key is amped up IT Service Management (ITSM) - particularly demand
management, capacity management, supplier management and service integration
- that traditionally take a back seat to operational favorites like service
desk and incident management because these are fairly simple and usually the
first to be adopted by IT teams. As a result, most organizational ITSM has
been ineffective to d... (more)
Kevin Smilie is a TPI Partner and advises clients on all aspects of their IT service alternatives. He brings over 22 years of IT service strategy and service management expertise to TPI’s clients. He leads TPI’s Cloud Computing team globally and TPI’s IT Infrastructure Strategy and Assessment practice in the Americas. He has a unique perspective on IT services having participated as an advisor, as a client, and as a service provider. Clients benefit from Kevin’s proven experience in strategy assessment and development, sourcing transactions, service transition and service management for large, multi-national corporations. 
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